Returns & Exchanges

We want you to be fully satisfied with your Fliteboard purchase, which is why we offer a 14-day return window for unused equipment in its original packaging. Please ensure all components, including the eFoil, board, and battery, are securely packed to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our global support team via the online portal with your order number and serial number to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Inspection and Packing

  Ensure the Fliteboard and all accessories are cleaned, dried, and placed back in their original protective travel cases to prevent damage during transit.

• 3.
  Secure Shipping

  Affix the provided shipping labels to your crates and schedule a pickup with our specialized logistics partners who handle high-capacity lithium battery transport.

• 4.
  Quality Assessment & Refund

  Once our technicians verify the hardware's condition at our service center, your refund will be processed to your original payment method within 7-10 business days.